Customer Testimonials
Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.
Thought I was buying a trax when and signed contract put 1500 down told the vehicle was mine. Two weeks after purchase the bank messages me stating they have not received paperwork needed to finalize my loan. Me confused because I thought this was already done. Messaged the finance guy where he told me if I didn’t go to my hometown to do registration I needed to bring them another 2500 so I worked hard to get this done as I live 25 hours away. He also demands my bank statement immediately so confused still and him being really rude like it’... Read More DealerRater - Apr 28, 2025
Thought I was buying a trax when and signed contract put 1500 down told the vehicle was mine. Two weeks after purchase the bank messages me stating they have not received paperwork needed to finalize my loan. Me confused because I thought this was already done. Messaged the finance guy where he told me if I didn’t go to my hometown to do registration I needed to bring them another 2500 so I worked hard to get this done as I live 25 hours away. He also demands my bank statement immediately so confused still and him being really rude like it’... Read More DealerRater - Apr 28, 2025
Freddy, was attentive and very easy to work with. Not pushy at all. Got me a good deal on my car. Pleased with my purchase.
Brandon G is excellent, showed me everything I needed, fast and efficient, got me in my truck as fast as I could want. 5 stars for Brandon.
Salesman excellent job, can't say the same for finance department. I like my truck...
Vanessa at bravo Nissan ford was amazing to work with. She never gave up and went over and beyond to get my payments where I needed them to be. Along with the service manager and the finance manger! They all were great and made the entire deal a breeze.
My appointment for 10am, to get an oil change and tire rotation, took 5 hours! I was told it would be ab hour!
Service communication is non-existent. They do not return calls and do NOT DO what they say. It should be called the UN-SERVICE dept. Terrible is a term I use infrequently but this place is terrible to the tenth power.
In my opinion this is NOT a dealer you want to purchase a car from. We got duped into buying a car that supposedly have towing package and had nothing on it. After the towbar / Hitch was installed that was as far as the tow package went.
They put on some of the cheapest tires that you a get. We need to replace them. When we were dealing with the finance manager he Lied to us and told us if we purchased a tire road hazard policy (cost $1500) that just to wait a few weeks and come in and we ... Read More DealerRater - Aug 23, 2024
I would not recommend them. If anyone there tells you about some deal they are going to give you have them put it in writing (not the pre written contracts) but have them write it and sign it and have the manager(s) sign it.. They seem to have short memories - “i don’t remember saying that” or “ that person no longer works here so we don’t know what they told you”.We will not be buying a vehicle from them again.
I went in for an oil change on my 2014 Cadillac XTS on August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I met him to the time I left. I will definitely get my next oil change at Bravo Cadillac. By the way, I purchased my Cadillac new from BRAVO CADILLAC.
Just so you're aware of the situation I am in. The first day of having the car was good, I had a great experience and I got a "new to me" vehicle it was about 6:00-7:00PM. We got home around 9:00Pm because we live 2 hours away. The following day I try to start it and have a little trouble turning the key to the on position. After a minute I was able to turn the key and start the vehicle. I took it to my brothers shop he manages and one of his mechanics looked at ... Read More DealerRater - Aug 6, 2024
Service department is always so amazing. I am always asking about coupons for my oil changes and they are always so helpful.
After you purchase the vehicle the customer service changes. Appointments are hard to schedule, callbacks are non existent, and they don’t provide services that you agreed to prior to purchasing. I dropped my car off to have a noise looked at and they had it for a week, said they fixed it, and it makes the exact same noise. I only have one key for the vehicle and have been waiting for the spare for a month now.
Can’t remember the last time I bought a new car. I like the fact that there was no pressure or aggressive salesman. Jacob was very smart & friendly in answering all my questions! Jacob…you da mannn! Lol
We were traveling through and had AMAZING HELP from Bravo Honda service! They put my car up on the lift and reattached the shield that came loose. On a Saturday with no wait. And no charge. I’m recommending Brendan and this dealership to everybody I know.
Sadly, this is just another used car sales lot that's going to tell you how honest and transparent they are and then lie tou you and treat you like crap. They had me drive over an hour and a half after we discussed price on the phone. I was told to come down as they wouldnt lose the deal over the price. When we got there they played bait and switch with the sales people and after assuring us that they wouldn't lose the deal over the price what was discussed over the phone.... One of their "... Read More DealerRater - Mar 10, 2024
Can’t say enough great things! This is my 6th new car purchase and this dealer was by far the best I have ever went to!
Specifically Eric, Jack, and Elihu! They treated me like family! Can’t say enough about these men!! Traded my old car in gave me more then I was expecting! Was in and out in a few hours! Great friendly service!!
HOWEVER
after purchasing my truck I found out on my way back to El Paso that my ac didn’t work. It’s been two weeks now and my truck still has AC problems… ... Read More DealerRater - Feb 28, 2024
This place is absolutely terrible and untrustworthy. Went in to look at cars and all the prices were higher than their online prices. Finally found a vehicle that I liked and went in for negotiation but they refused to match their online price unless I purchased their bravo Benefits package (their package adds about $3000 to the total price) once I was able to get them to remove the package they raised the total price of the vehicle. I went home and decided to think about the deal and when I returned two days later, after they had promised they would ... Read More DealerRater - Jan 9, 2024
Made an appointment yesterday to have an oil and filter change, dropped off the car this morning 15 minutes before my appointment. It has been 3-hours and the vehicle is still not ready. I called at the time they told me it would be ready, they stated they would call back. It has been an hour and no phone call. 3-Hours for an Oil and Filter change with AN APPOINTMENT? Bravo Chevrolet is Brutal!!! the "Service" in their "Service" Department is non-existent. Typical mentality when there is NO Competition.
Purchased a car for my son, the finance guy try to Charge warranty after I told him no and my husband him no. Thank God my husband pays attention to detail the finance guy messed up on paperwork was asked to fixed He stated it was fixed sent to my husband and was not fixed. He total sucks as a finance person
My husband and I was at this dealership today to look at Tahoes, the salesman informed us he had one in the back lot that had been held for someone else by deposit, but that they could not work a deal on this 2023 Tahoe High Country with the customer who had put the deposit as they could not work the numbers to make it work, and the customer decided he no longer wanted the vehicle and that the deposit had been returned to that customer, so now the vehicle was available for purchase, he brought the Tahoe to the front ... Read More DealerRater - Nov 14, 2023
Stay away from this business. These people are lairs, from salesman Jason Castro to managers. Before I drove off from dealership with the car I purchased from them I pointed to a functional defect that was not disclosed to me. I was about to drop the deal but the sales guy signed a paper that the issue would be fixed. It has been 5 months of calling, texting and emailing, with managers involved. The sales guy was pretending he was doing something and fooling me around for few months, then stopped responding and managers promised to call back and never did. ... Read More DealerRater - Sep 30, 2023
This is a scam dealership. They have negative reviews in every phase of operation. They suck.
This dealership doesn't give you the vibe that people normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had experiences with at Bravo are good kind, honest people and it is written all over them that they want to take care of their customers! We are so pleased with the service at Bravo and will absolutely be customers for life! Thank you Bravo!
Great service from the minute we walked in the door. We bought 2 used cars from Josh Great salesman. They made sure it was a quick and easy process. I would highly recommend Bravo
Fayth and the whole team acted like they wanted to make a deal, Responded to every question and challenge I gave them. Negotiated a deal in two hours that I couldn't get done at another place in two days. Finance handled with full explanations and detail. Well satisfied.
Buying my car was easy- the registration paperwork on the other hand has been a total disaster! They claim they support veterans and always looking out- Not quite, not only did they not process my registration until the mid May ( I had to keep calling to get an extension) they never filed the correct paperwork even after I have provided all the information 3 different times! I've gone in to speak to managers and they just blow it off because the sale has been made the xxxx with taking care of the customer/veteran. Don't be fooled by the ... Read More DealerRater - Aug 2, 2023
Where to begin - BRAVO CADILLAC in Las Cruces. Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning because my vehicle was idling rough. When, in fact, he suggested it. They also don't greet you
They sit there behind their work station waiting for you to find them. To top it off, that dealership parked my vehicle out in the parking lot and I had to go find it when they were finished. I can't even tell you all the rest that was wrong. ... Read More DealerRater - Jul 16, 2023
Do not purchase from them! Purchased a new vehicle from them last week and showed them the price they listed was $2500 cheaper online, they told me they would honor it, had me sign all of the financing paperwork with the lower price listed and then they obtained the auto loan in the amount for the sticker price ($2500 more) and did not honor the online price- they also ran my credit through various financing companies and chose the company with the highest financing rate- it has been a week and I am receiving letters in the mail from the other financing ... Read More DealerRater - Jul 7, 2023
saw a ad on line called and drove down from houston and purchased a new 2023 Honda just what I was looking for . my salesman was great no hard sale Nicholas Hinojosa did a great job gave me what I wanted in trade for my 2022 Hyundia
Ana was very patient and helpful with making sure we chose the right vehicle for us.
We went over several times to this dealership to look at vehicles, that we had seen on their websites. After many looks, test drives and finagicaling with finance on what we would receive for our vehicle and then what we were going to be paying for the vehicle less all the glitz and glam added to the sticker price. We finally drove with one of the best decisions, we have made with buying a vehicle. The team, Jaelin, Ivan, Marcus really went to bat for us and it is truly appreciated!
Terrible customer service, nothing but bottom feeders at this dealership. Their goal is to screw people over as much as possible. I would not recommend them. Look at their reviews in other places, they even had to stop letting people post on Facebook because it was so bad. There are plenty of other dealerships on Montana. Just don’t go to this one..
Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the
most from you. At this point ... Read More DealerRater - Jun 2, 2023
Went in for oil change and suspension concern , was in and out quick
Great customer service !! Definitely recommend!! Our sales person was the best an helpful.
great service by vanessa diaz and all the personal around the service drive .....
Very satisfied Jason Castro very informative and very polite..
Bravo Nissan continues to defy our expectations, and the Manager “Doc” always goes the extra mile to overdeliver to all customers. We couldn’t be more pleased.
Steve Williams did an excellent job for me on my repair service. He fixed my steering wheel by making sure my warranty still covered it. He also made sure my tires were aired up to the correct pressure and check that everything was done correctly. I highly commend him as a service manager.
I want to start by saying, I have never wanted to own a Cadillac. They just didn’t appeal to me. I preferred small cars and owned several. But my husband decided to get a Cadillac CT5V Black Wing and he loved it. And he convinced me to look at a CT4V Black Wing (which is a bit smaller) and one test drive was all it took to make me a believer.
Buying this new car at Bravo Cadillac was easy. John Brooks (our salesman) made the whole process painless - from calling us when the vehicle arrived ... Read More Google - Mar 8, 2023
Mike in service is always so helpful and easy to talk to. He helps me in maintaining my Cadillac. They always leave my car spotless and take care of all issues. Friendly customer service at Cadillac service always.
Our Salesman, Marcus, was wonderful!
(Translated by Google) They have treated me very well, perfectly, young Eduardo was very kind to us, he showed us several vehicles until we chose one that I like, he answered each of our questions, and he helped us with everything. I am very happy to have a vehicle now. (Original) Me han atendido muy bien, perfectamente, el joven Eduardo fue muy amable con nosotros, nos mostró varios vehículos hasta elegir uno que me guste, respondió cada una de nuestras dudas, y nos ayudo en todo. Estoy muy contento de tener un vehículo ahora.
I came to get my car serviced with Mike R. He was very helpful and polite. Then I decided to see if I could trade in my car for a new one and Patrick was the sales person very friendly polite and helpful. I’m very happy with the service and the purchase of my new vehicle.
Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in ... Read More DealerRater - Mar 3, 2023
Everyone was helpful- had a misunderstanding early on and it was handled well. I would recommend.
Ava Garcia made an excellent impression with her professional service…
(Translated by Google) Excellent treatment in the sale of the car of Juan Gonzalez and Alberto Santos, excellent and everything very fast. Thank you for your great work. Bravo Cadillac El Paso (Original) Excelente trato en la venta del auto de Juan Gonzalez y Alberto Santos excelente y todo muy rápido Gracias por si gran trabajo .Bravo Cadillac El Paso
Marcus Canales at Bravo Nissan in Victoria went out of his way to give me the best deal for the suv I wanted. He was very courteous, diligent and professional. But not only that, Marcus was available for me even on a Sunday!!! Bravo Nissan is a place where you feel welcomed and appreciated. They have a good inventory of new and used cars at a very good price. If you are looking to buy a car, go to Nissan Bravo in Victoria and be sure you ask for Marcus Canales, and enjoy the experience!
Leo Sanchez was AMAZING help today and did everything to help us get into what we wanted! I’ll definitely recommend him for all yalls car buying needs☺️ Thank you Leo! -Leonor Barrera
Very satisfied, Manny was courteous, helpful and professional.
We were treated very well and felt at ease with our sales person ! Went above and beyound !
They did what they are expected to do an excellent job. it was a quick and friendly service by Miguel Rodriguez.
Highly recommend Juan salesman very attentive
Juan was very polite, attentive and professional ! Great, clean cars highly recommend 👌
Eddie Martinez was the man that helped me get my beautiful family vehicle.
Awesome service! Mike was very kind and attentive to me and my car needs. Associates greeted me and made sure I was good.
Appointment was scheduled and as soon as I arrived(10 minutes early) they took our car in.
Omar Nunez, Sales Consultant, and entire team at Bravo Cadillac provided an exceptional, professional sales experience with the purchase our new vehicle.
outstanding service by my advisor mike rodriguez. he's very knowledgeable with all of the questions I had regarding my SUV. great work also to the mechanics who took care of my SUV. thanks guys.
I had a very good experience at Nissan Bravo in Victoria, TX. They have friendly and energetic people willing to make your visit easy and pleasant. Thank you Marcus for your help, patience, and your inclination to get me the car I wanted and at very good price.
Mr. John Brooks is an excellent professional.
Mr. John Zarrilli was very pleasant and patient. He had good knowledge of the vehicle and made the process of buying very pleasant.
Leo and the manager gave me the best deal they could. They went out of their way to get me the color I wanted.
(Translated by Google) I want to testify, the young Diego, (seller) provided me with VIP service, he gave me a very good evaluation of my trade, they did everything possible to satisfy me as a client, I recommend them 100 percent (Original) Quiero dar testimonia, el joven Diego,(vendedor) me proporcionó servicio VIP me dió muy buena valoración de mi trade hicieron todo lo posible por satisfacerme cómo cliente,los recomiendo 100 por ciento
David was of great help he very much would let you not only see the car and try out the car but also to give you time to think about your own financial availabilities. He was very aware of respecting your time and thoughts. so far one of the best sales associate I have had the pleasure to speak with.
My wife and I, have bought several cars throughout our lifetime at various dealerships. However, Bravo Cadillac sales team excelled in comparison to others. Sales rep. David Ochoa was wonderful, Sales Manager Joel Hernandez was excellent and Jasmine Gutierrez was phenomenal. We really loved our experience at Bravo Cadillac and definitely commend and recommend for anyone’s future dealership.
Awesome customer service Omar!
It was a very pleasant and awesome experience, I’m so grateful for the excellent customer support Omar provided us today. Thank you so very much!
The lady at the registration desk was very welcoming. She confirmed my appointment and provided an estimated wait time. I received updates along the way as did the other waiting customers
I am a regular Bravo customer and have worked with sales, service, parts and collision departments. Have always been friendly and helpful.
My wife and I needed a vehicle with space for our growing family. We initially came for a 2016 Dodge Caravan but ended up leaving with a 2020 Dodge Caravan. Our sales man Jonathan was dope, he was a new salesman at the time but he did all he could and more to help us learn about the car (don't let his youth fool y'all). He made buying my very first car from a dealership stressless. Even the manager came to help lower the price of the van.
They also had this really useful payment plan where we only had ... Read More Google - Jan 26, 2023
Had an amazing experience with John Z! He provided world class service wile making my car buying experience as easy as possible. He showed me a variety of cars that i had mentioned to him and patently helped me eliminate each until i found the exact ride I've been wanting for months. Now in a 2022 Ilx I couldn’t have made a better decision and its all thanks to my guy John Z. I highly recommend car shopping with John Z 10/10!!!
Came in today to pick up my brand new car. My sales associate was Andrew Holt. He was so amazing. Took care of everything before I arrived to the dealership. He had such a great personality and insanley upbeat, which made the experience so plessurable. I was in and out in record time. Thanks Bravo Honda.
John Z was awesome, he helped us find what we where looking for, and helped with paperwork, it was a smooth process.
I went Christmas shopping for my mom and Diego Alvarez helped me out, he really came in handy showing me cars and helped me decided for a good car👍👍
Fast and courteous.
Mateo did an excellent job with this sale. I highly recommend him to others that are looking into getting into a new vehicle. Special thank you also to Yogi for all of his help in getting us where we needed to be in our payment range. I appreciate you guys for taking care of us
I purchased a new Traverse and the salesmen Jonathan Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo.
Highly satisfied with prompt service, clear recommendations on required service. Kudos to Manny Saenz
Bravo has repaired all my Chevy vehicles. I didn't get good service from my Chevrolet dealer as my warranty was expiring. Bravo's bodywork was so good that when I traded in my last Impala, the dealership was unable to determine where the paint was blended! Everyone has been very nice in every interaction I've had. Truly outstanding.
Caleb Yogi is the "GO-TO" in sales. Not your typical pushy or intimidating salesmen. Super helpful and went above and beyond. Very personable, upfront and honest from jump street. Definitely a 10 out of 10
Alex and the Bravo Honda team aim to please - and over delivered. The purchase process was seamless and I was able to do most everything remotely. Look up Trans-Pecos Jeeps if you need a rental in Big Bend!
Leticia was a great help!!
Great service as always. Mike our service manager and David our salesman!
Great service!
The staff and sales manager made our car buying process easy and stress FREE! Helpful in finding something in our price range and helping secure lowest financing available. Would definitely recommend!!